Frequently Asked Questions (FAQs)

You can easily place an order by browsing our products, clicking on the item you want, selecting quantity or variations, and then clicking “Add to Cart.” Once you’re done shopping, proceed to checkout and fill in your shipping and payment details.

Delivery time depends on your location and the shipping method chosen. Typically, local orders arrive within 5–7 business days, while international deliveries may take 10–20 business days.

Once your order ships, we’ll email you a tracking number with a link. You can also log in to your Mactica account and check your order status under “My Orders.”

Please contact us immediately at support@mactica.com. If the order hasn’t been shipped yet, we’ll correct the address. Once shipped, we cannot change the address.

We accept various payment methods including:
Credit and Debit Cards (Visa, MasterCard, etc.)
Bank Transfers (where applicable)
Digital Wallets and local gateways (if available in your region)

Yes, your security is our top priority. All transactions on Mactica are encrypted using SSL technology, and we never store your payment information.

Yes, as long as it’s within 7 days of receiving the product, and the item is unused, undamaged, and in its original packaging. Some items like digital downloads and personalized products are not eligible for returns.

Email us at support@mactica.com with your order number, reason for return, and product photos (if defective). Once we receive and approve the return, we’ll issue a refund to your original payment method.

Return shipping costs are the buyer’s responsibility unless the return is due to a damaged or incorrect item sent by us.

If your item arrives damaged, contact us within 48 hours of delivery with clear photos of the product and packaging. We’ll offer you a refund or replacement based on the situation.

We’re sorry! Please contact our support team with your order details and we’ll resolve the issue immediately with a return or replacement.

Yes, creating an account is important—it allows you to easily track your orders, view your order history, manage returns, and get access to exclusive discounts and offers tailored to you.

You can reach us via email at support@mactica.com or through our Contact Us page. We typically respond within 24 hours during business days.

If an item is out of stock, you can subscribe for restock notifications on the product page. We’ll alert you via email once it’s available again.

Yes, for select products. If you’re interested in placing a bulk order, please contact us directly with details about quantity and product type.

Enter your valid discount code in the “Promo Code” field during checkout and click “Apply.” Your discount will be reflected before payment.

No, only one coupon or promo code can be used per order unless stated otherwise in the promotion terms.